Scam FTC emails carry malware! Nefarious hackers never miss a beat. They seized on the FTC’s recent emphasis on establishing a formal mechanism for addressing customer complaints as a way to get past small business cybersecurity measures. The Revised Used Car Rule, for example, requires dealers to provide specific contact information in the FOR COMPLAINTS AFTER SALE, CONTACT section.
To assess and promote dealer compliance, the FTC and its “partners” recently completed a sweep of dealerships in 20 cities, inspecting 2,300 vehicles to see if they’re complying with the revised Rule’s new requirements. The pirates lurking on the other side of the firewall know an email from the FTC will get the dealer’s attention – and that of other trusting consumers.
Now, the Federal Trade Commission is warning small businesses that an email with a subject line “NOTIFICATION OF CONSUMER COMPLAINT” is not from the FTC. The email, which may contain the FTC seal, falsely states that a complaint has been filed with the agency against their company. It contains a link to consumer complaints, a link to contact the FTC, and an FTC telephone number – but the email is fake.
The FTC’s advice to consumers:
- Do not open the email
- If you have opened it, do not click any links or attachments because they may install a virus or other spyware on your computer.
- Delete the email.
To learn more about malicious software (malware), visit
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This article is intended for informational and educational purposes only. It should not be considered legal advice. Readers are responsible for obtaining legal advice from their counsel.