Considering the broad sweep of the FTC staff report, “Buckle Up – Navigating Auto Sales and Financing,” the devil must be in the details. Hopefully the information needed to address buyer complaints is in the raw data. The study was based on interviews with 38 car buyers who purchased vehicles from franchised new car dealers, independent used car dealers and buy here, pay here dealers. The topics included advertising; negotiating a price; negotiating financing terms; ancillary products and services; reviewing and signing the documents; and re-contracting.